Exafy is designed to be a safe, age-aware, and education-focused learning environment. This policy explains the principles we follow, how we expect learners and adults to use the platform, and how to report safety concerns. It complements our Terms & Conditions and Privacy Policy.
Our safety principles
- Put learner wellbeing first
- Keep content age-appropriate
- Avoid harmful or unsuitable topics
- Protect children's data
- Reduce unnecessary data collection
- Use AI responsibly and transparently
- Support parents, guardians, teachers, and schools
Suitable educational content
Our learning materials are designed for English learning, exam preparation, vocabulary development, listening practice, reading, writing, and speaking improvement. We aim to avoid:
- Explicit sexual content
- Gambling content
- Alcohol or drug promotion
- Graphic violence
- Hate speech, harassment, or abuse
- Partisan political persuasion
- Religious debate or provocation
- Unsafe challenges or risky behaviour
- Culturally inappropriate material for school-age learners
Gamification safety
We use gamification (XP, streaks, badges, quests, mastery goals) to encourage learning, not to manufacture pressure. We avoid designs that exploit children's vulnerability or that pressure learners to share more personal data than necessary. We do not use loss-aversion patterns or aggressive notifications targeted at younger learners.
AI safety
AI-assisted feedback is used to support learning. It may be imperfect. Learners should not treat AI feedback as final exam marking or professional advice. We aim to prevent AI tools from producing unsafe, inappropriate, discriminatory, or age-unsuitable content. AI providers are listed in our Privacy Policy.
Learner accounts
Learners should use the platform under the supervision or approval of a parent, guardian, teacher, school, or responsible adult where appropriate. Learners must not share passwords, impersonate others, bully other users, upload harmful content, or misuse the platform.
Parent, guardian, teacher, and school roles
Adults responsible for learners should:
- Ensure account details are accurate
- Monitor age-appropriate use
- Help learners understand safe online behaviour
- Report concerns promptly
- Avoid sharing unnecessary personal data about children
Reporting concerns
Safety concerns can be reported to info@exafy.ai with the subject line "Safety". We may review accounts, content, submissions, or activity logs where necessary to investigate.
Response to safety issues
Where we identify a safety risk, we may:
- Remove content
- Restrict features
- Suspend or close accounts
- Notify parents, guardians, schools, or authorities where appropriate
- Improve filters, moderation, or learning safeguards
Safeguarding lead and staff vetting
Exafy's designated safeguarding lead can be contacted via info@exafy.ai with the subject line "Safeguarding lead". Human moderators with sustained access to learner submissions undergo enhanced Disclosure and Barring Service (DBS) checks where the role meets the legal threshold. We maintain a clear internal escalation tree for staff who encounter potential safeguarding issues.
Schools and KCSIE alignment
For schools using Exafy with under-18 pupils, we align with the spirit of Keeping Children Safe in Education (KCSIE) statutory guidance. Where a school deploys Exafy as part of its curriculum, the school remains the data controller for pupil records and is responsible for parental consent, curriculum context, and ongoing safeguarding decisions about its pupils. We will support reasonable safeguarding requests from a school's designated safeguarding lead under the school's data-protection arrangements.